If you’ve felt like your virtual meetings, or even the quality of your relationships with the participants, have seemed “different” than they did in person, you are not wrong. Researchers (Mehrabian, 1981) have long studied non-verbal communication and have determined that approximately 7% of our communication comes from the words we say; 38% comes from the tone of our voice; and 55% comes from our body language. Although there has been controversy regarding these exact ratios, one thing is for certain: how we are understood and how we understand others is based on much more than the words we speak. There are a multitude of factors related to non-verbal communication that can be muddied in this current climate of expanded virtual platform use, [...]
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